In a significant move towards digital transformation, the Indian Railways is set to introduce a unified app for ticketing and train tracking.

What Happened: The app, expected to debut in December, aims to improve passenger convenience and operational efficiency, according to a report by The Economic Times. The Indian Railways’ new app will consolidate all ticketing and train-tracking services. This initiative is a part of the Railways’ ongoing digital transformation efforts.

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The unified app will serve as a one-stop solution for all railway-related services. Passengers will be able to book tickets, track trains and avail other railway services through a single platform, thereby eliminating the need for multiple apps.

Currently, passengers use various official apps and websites for services including IRCTC Rail Connect for train ticket booking, modification and cancellation, IRCTC eCatering Food on Track to get food delivered to train seats, Rail Madad for complaints and suggestions, UTS for booking unreserved train tickets and National Train Enquiry System to check a train’s status.

The launch of this unified app is a strategic move by the Indian Railways to leverage digital technology to enhance passenger experience and streamline operations. This step is in line with the Railways’ broader strategy to expand its digital footprint and keep pace with the rapid technological advancements in the transportation sector as well as adding an additional avenue for earnings, the report added.

The company is due to report its second-quarter earnings on Monday.

Last month, the Indian Railways made changes to the time limit for advanced ticket bookings via IRCTC. Customers will now be allowed to book their tickets 60 days in advance instead of 120 days, excluding the date of their journey, the Ministry of Railways said in a statement. The changes took effect starting this month.

Price Action: Shares of IRCTC were down 2.93% to ₹807.35 on Monday morning.

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