Wipro Secures Major Deal To Enhance Nokia's Employee Experience With AI-Powered Solutions

Wipro has landed a multi-million-dollar contract to overhaul Nokia‘s digital workplace services. The aim of this transformation is to deliver seamless, real-time IT support to Nokia’s global workforce.

What Happened: According to a press release from Wipro on Tuesday, the company will create a bespoke AI-powered, cloud-based solution for Nokia’s workforce, which includes approximately 86,700 users across 130 countries. The solution aims to improve the employee experience by providing highly available, modular, secure, and automated services.

Designit, a Wipro subsidiary that specialises in user experience strategy and implementation, will conduct user research to ensure personalised assistance is provided to employees when needed. This project will result in an experience-driven, omni-channel, and always-on global service desk, enabling employees to effectively navigate a hybrid work environment.

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Vinay Firake, Sr. Vice President & Managing Director Nordics, Wipro Limited, stated that “Generative AI is fast becoming a critical component of Digital Workplace services.” He expressed his pride in collaborating with Nokia to build an IT support solution that will enhance the employee experience.

Why It Matters: This deal comes on the heels of Wipro’s recent financial performance. Wipro posted a Q4 profit of ₹2,835 crore and revenue of ₹22,208 crore. The company’s revenue from operations for the quarter ended March was mostly in line with consensus estimates, with IT services revenue at $2,657.4 million.

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