The Indian Railway Catering and Tourism Corporation late on Monday informed the exchange that it was ordered to pay around ₹28,000 in a consumer dispute matter.

The railway company was asked by the District Consumer Disputes Redressal Commission Tirunelveli (Tamil Nadu) to pay a sum of ₹25,000 as consolidated compensation and ₹3,000 as cost to the complainant. The company has to pay out the total amount within one month of receiving the order, failure to do so, would result in the levy of a 9% interest. The order was received on December 11.

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The matter dates back to December 2019, when the company failed to deliver food to one of the travellers. “Failed to provide food to the complainant at Ernakulam Junction (through IRCTC e-Catering from M/s Dominos) due to unavoidable circumstances,” the PSU said in the exchange filing. The company added that there is no further impact on the operations or other activities.

Price Action: IRCTC’s share price was up 0.22% to trade at ₹763.80 in early trade on Tuesday.

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