Online broker Zerodha has acknowledged user difficulties in logging into its Kite web platform, suggesting the use of the Kite mobile app as a temporary solution.
What Happened: In a tweet early on Monday, Zerodha informed its users about the ongoing login issues with its Kite web platform. The broker advised its users to use the Kite mobile app while the technical team works on resolving the issue. However, several users have stated that they are facing similar difficulties on the app as well.
This occurrence isn’t the first of its kind. On November 6, Zerodha’s app and website faced technical issues, leaving users unable to view their holdings or execute trades.
Why It Matters: The recent login issue emerges just a month after a similar incident. Previously, a glitch in Zerodha’s system rendered users unable to view their holdings and place trades. The issue, which lasted nearly two hours, resulted in significant losses for some traders. Zerodha, however, was able to rectify the problem and restore normal operations.
The repeated technical difficulties might raise concerns among customers about the reliability of Zerodha’s platform. As the company works to resolve the current login issues, it’s crucial for Zerodha to ensure uninterrupted service to maintain user trust.
Several users have expressed displeasure at the company’s repeated lapses.
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