In a recent ruling, the District Consumer Disputes Redressal Commission in Kangra, Dharamshala, held Apple India accountable for deficient service.
What Happened? The case revolved around an iPhone, bought in Saudi Arabia and later gifted to Pankaj, the complainant. Shortly after receiving the gift, Pankaj noticed network and camera malfunctions. When he sought repairs, Apple’s service centres cited internal damage, suggesting the device was out of warranty and implying potential tampering.
Apple’s defence hinged on the claim that the iPhone had been tampered with before repair, which would void the warranty. They even offered an out-of-warranty repair, which Pankaj declined.
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However, the Commission, after examining the evidence, found inconsistencies in Apple’s stance.
Notably, a service report failed to mention any unauthorized modifications when the device was first submitted. Moreover, while Pankaj asserted he hadn’t altered the device, Apple couldn’t provide counterproof.
The verdict? Apple must replace Pankaj’s iPhone and compensate him ₹10,000, plus cover ₹15,000 in litigation expenses. This case underscores the importance of consumer rights and the scrutiny even tech giants like Apple can face when service falls short.
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