Zomato Customer Gets Non-Veg Food During Navratri, Platform Responds To 'Big Mix Up'

A Zomato user named Akash Gupta, on Monday, reported receiving non-vegetarian momos instead of the vegetarian ones he ordered through the food-delivery app, expressing his disappointment, especially given that the incident occurred during the Navratri festival — a time when people are particularly selective about their food choices.

What Happened: Gupta shared photos on X showing the food packet marked “non-veg” and a screenshot of his order from a popular momo joint, which included vegetarian pan-fried momo, veg moburg, and a soft drink.

In response, Zomato promptly acknowledged the issue, stating on X, "Hi Akash, this is one big mix-up. It's very serious and certainly not what we stand for. Mind sharing the order ID via DM so that we can resolve it ASAP."

Likewise, Wow! Momo, the restaurant involved, apologized and requested Gupta’s invoice and contact details to rectify the mistake and prevent future occurrences.

This incident follows a previous case where Zomato and McDonald's were fined ₹1 lakh by Jodhpur's District Consumer Dispute Redressal Forum for a similar mistake involving the delivery of non-vegetarian food to a customer who had ordered vegetarian.

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