WhatsApp, owned by Meta, has taken decisive action in India by banning over 71 lakh accounts in November 2023. As part of its compliance with India’s IT Rules 2021, the company proactively disabled 19.54 lakh accounts before receiving any reports against them.
What Happened? WhatsApp’s identification of Indian users is based on the +91 phone number prefix, and during the same period, the company received close to 8,841 grievances. Out of these, it acted on six reports.
Furthermore, WhatsApp’s adherence to government regulations is evident in its compliance with all eight reports from the Grievance Appellate Committee (GAC), a body set up by the Indian government to oversee social media grievances.
What to know: To combat abuse on the platform, WhatsApp employs a multi-level detection system that functions at the stages of registration, messaging, and responding to negative feedback. If an account is reported, a team of analysts reviews it to determine if severe measures like a permanent ban are necessary.
In addition to these safety measures, WhatsApp has been consistently upgrading its security features throughout the year. The platform now boasts end-to-end encryption, the ability to mute unknown numbers, and a chat lock feature.
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