Alok Jain, founder of market research firm Weekend Investing, recently took to social media platform X to express his disappointment with the leg room on his Vistara flight, leading to an informative back and forth with the Tata Group-owned airline.
What Happened: Jain posted an image of his legs being squished against the seat infront of him apparently in the economy class of a Vistara flight. Besides the image, he also shared an image of cattle being carried in the back of a truck, possibly referring to the term “cattle class”, a colloquial term for the economy section. “love you @airvistara but I felt like this today,” Jain said.
Vistara did reach out on the post to reply to Jain’s post, stating: “Unfortunately, due to the limitations of cabin layout, some rows may have a little less legroom than others. Hence, customers can pick their preferred seats in advance as per their liking.”
Sky-High Banter: Jain responded to the airline saying that all rows on the aircraft were similar and that there seems to have been an additional row been added to the flight. He requested the airline to also share the Directorate General of Civil Aviation recommendations on minimum row space.
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The airline said the seat pitch had been mentioned on its website for customer reference but acknowledged the feedback, to which Jain replied by sharing an image of the safety instruction on the back of a seat, saying some of the recommended positions shown on the card were not possible to perform with so little leg room.
“At the current pitch you cannot assume that position unless you are under 5 feet,” he added.
The airline responded by saying that one of the bracing positions was only applicable to business class passengers or first-row passengers, who have more legroom. “A customer may use any of the three depending on the situation and space available,” the airline said.
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