Logistics firm Blue Dart Express has introduced digital parcel lockers in collaboration with state-owned India Post at selected post offices.
What Happened: The private firm will now offer innovative lockers offer customers an alternative delivery method, eliminating the need for personal receipts or signatures upon package delivery.
Under this system, authorised personnel can deposit deliveries into the lockers, and recipients can access their packages by entering a designated code to open the locker. This would enhance flexibility in delivery and collection times, providing a convenient and secure solution for customers.
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“Blue Dart maintains a longstanding strategic business relationship with India Post. This transformative partnership underscores our unwavering commitment to exceptional customer service, offering customers the flexibility to collect packages at their convenience,” said Balfour Manuel, the managing director of Blue Dart.
Price Pain: In a related development, Blue Dart announced a price hike for shipments starting January 1, 2024. The company clarified that the average increase would be 9.6% compared with current prices, with no impact on customers signing up between October 1 and December 31.
Manuel attributed these routine hikes to factors such as geopolitical tensions, tighter monetary and fiscal policies, inflationary pressures and exchange rate fluctuations, all influencing the cost structure.
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