Singapore Airlines has partnered with Tata Communications in a multi-year agreement aimed at transforming the airline’s communication and collaboration tools to enhance employee productivity and user experience.
What Happened: This partnership builds upon the ongoing association between Singapore Airlines and Tata Communications. Leveraging the Tata Communications GlobalRapide platform, the airline’s users will have the ability to stay connected and collaborate from anywhere in the world.
"We take great pride in our long-standing relationship with Singapore Airlines. As a global CommTech player, we are privileged to be chosen as their partner in progress as they emerge stronger than ever and strive to create new benchmarks in customer experiences," said Amitabh Sarkar, vice president and head of Asia Pacific and Japan – Enterprise.
Why It Matters: Tata Communications has been working with SIA for the past five years. In addition to the solutions mentioned, Tata Communications IZOTM SDWAN enables intelligent customer call routing to global customer service centers, ensuring a seamless customer experience.
Furthermore, SIA’s pilot and cabin crew collaboration platforms are powered by Tata Communications MOVE, providing a global and always connected experience for the crew. MOVE’s global intelligent cellular connectivity allows for the swift and secure exchange of critical flight and passenger data on pilots and crew tablets, resulting in expedited flight turnarounds, improved on-time performance and significant cost savings compared to traditional data roaming solutions.
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Discalimer: Artificial intelligence was used as an secondary aid in the writing of this story.
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