While online transactions offer unmatched convenience, they often come with a catch: the dreaded convenience fee. A recent survey by LocalCircles reveals that a whopping 83% of consumers aren’t too pleased about shelling out extra for online payments.
What does the survey show? Diving deeper into the numbers, 10% of consumers are willing to pay these fees to dodge long queues, while a mere 5% would rather brave the wait. A small 2% remained undecided. The survey, which spanned from June to October, took into account the views of 32,000 participants across 319 Indian districts.
A significant 84% voiced their wish for public sector units, including the likes of IRCTC, to drop these additional charges, urging them to bolster the ‘Digital India’ initiative instead. The sentiment is clear: consumers are yearning for a pocket-friendly and hassle-free online experience.
Why pay extra? Interestingly, the survey highlighted that when services transition to the digital realm, providers can cut down on manpower and infrastructural costs. Yet, many platforms continue to slap on these fees, baffling the majority.
Taking a cue from UPI payments, which are devoid of extra charges, consumers hope other governmental bodies will follow suit. The survey’s conclusion? A staggering 79% of online service buyers are irked by these exorbitant fees, feeling they’re a roadblock to India’s digital evolution.
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