Satya Nadella, the CEO of Microsoft, is renowned for his transformative leadership style. A recent personal account shared by product guru Peter Yang on X, formerly known as Twitter, provides a glimpse into Nadella’s unique approach to gathering insights and the emphasis he places on listening.

What Happened: Yang recounted a memorable interaction with Nadella shortly after joining Microsoft. To Yang’s surprise, Nadella initiated a call with him and his manager.

Instead of providing directives or sharing his own views, Nadella spent the entire 30-minute conversation asking questions. He sought their perspectives on product strategy, Microsoft’s culture, and areas they believed needed change.

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Why It Matters: Yang highlighted the rarity of such an interaction, especially coming from the CEO of a trillion-dollar company. He later realised that this method of engaging with employees is how Nadella “gathers signals,” collecting diverse viewpoints and then synthesizing them to identify areas of improvement.

Yang drew attention to a line from Nadella’s book, Hit Refresh, “Listening is the most important thing that I accomplished each day because it would build the foundation of my leadership for years to come.”

“It's remarkable that he can do this without falling into the temptation of telling you what to do,” Yang said in the tweet.

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Editor’s Note: Artificial intelligence was used as a secondary aid in the writing of this story.